Moving a Client to new Customer?

diamondcomputer · Joined: 12 Dec 2008 Posts: 5

Good morning.

I have a quick question. I have a customer that performed a backup as a Trial Customer and it completed. I've created a new Customer Account for them, and would like to move the Client and associated Backups to their new account to avoid having to rerun the full backup. Is this possible, and if so how do I accomplish it?

Thank you for your help.

Phil Malmstrom
Diamond Computer Incorporated

aravind · Joined: 09 Sep 2005 Posts: 379 Location: Chennai, India

Hi,

If you are running StoreGrid version v2.5.1/v2.5.5 in the backup server, please refer the following doc on client migration to a different customer:
http://www.storegrid.net/help/255/serveronly/PageHelp/migrating-trial-customer-data.html

If you running StoreGrid v3.0 in your backup server, please refer:
http://www.storegrid.com/online-backup/sp-help/PageHelp/migrating-trial-customer-data.html

Aravind
Vembu Technologies.

diamondcomputer · Joined: 12 Dec 2008 Posts: 5

Thank you. That's exactly what I needed.

-Phil